Terms of service

1. About these terms

These terms apply to your use of acrylix.co.nz and to all orders placed with The Laser Shop Limited (NZBN 9429049212532), trading as Acrylix (“we”, “us”, “our”). By placing an order you agree to these terms.

2. Orders

Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation. We may decline or cancel an order — for example if an item is out of stock, priced in error, or we can’t verify your details — and will refund you in full if we do.

3. Pricing and GST

All prices are in New Zealand dollars and include GST. A GST invoice is issued with every order. We may change prices at any time, but changes won’t affect orders already confirmed.

4. Colour, finish and material characteristics

Please read this section before ordering.

  • Colours shown online are for reference only and may vary due to screen settings, lighting conditions, photography and manufacturing batches.
  • Sheet thickness, dimensions and cut sizes are subject to standard manufacturing and machining tolerances.
  • Specialty acrylics — including glitter, marble, pearl, mirrored, holographic, recycled and other decorative finishes — are manufactured with natural variations in colour, pattern, texture and distribution. These characteristics are inherent to the material and are not considered defects.
  • Minor surface marks, edge imperfections, protective film impressions and manufacturing variations may be present and are considered acceptable within industry standards.
  • Acrylic can scratch, crack or chip if handled, fabricated or installed incorrectly. Protective masking should remain in place until installation is complete.

If exact colour, thickness or batch consistency matters to your project, order a sample pack or contact us before ordering.

5. Suitability and outdoor use

Most acrylic sheets are suitable for indoor and outdoor use. However, prolonged exposure to direct sunlight, UV radiation, heat and weather may cause some colours and specialty finishes to fade, dull or change in appearance over time. This is considered normal wear and is not covered under warranty.

You are responsible for confirming that the material, thickness and finish are suitable for your intended application. Acrylix accepts no responsibility for material selection or suitability where advice has not been specifically requested and provided.

Any recommendations we provide are offered in good faith based on the information you supply, and should be independently verified for your intended application.

6. Custom cutting

When you send us artwork for custom cutting:

  • File accuracy is your responsibility. We cut to the file supplied — check dimensions, scale, units and line work before sending. We aren’t liable for errors reproduced from your file.
  • Accepted formats are DXF, SVG and AI. Maximum sheet size is 600 × 900 mm, in thicknesses from 2 mm to 10 mm.
  • Quotes are provided within 24 hours of receiving your file. Work begins once you approve the quote.
  • You warrant that you own or are licensed to use any artwork, logo, design or trade mark you send us, and that cutting it won’t infringe anyone else’s rights. You agree to indemnify us against claims arising from artwork you supply.
  • Custom-cut, custom-fabricated and made-to-order products cannot be cancelled, exchanged or returned unless incorrectly supplied or found to have a manufacturing defect.

7. Safety

Acrylic sheet is a raw material intended for fabrication by people competent to work with it. Cutting, laser processing, machining and heat-forming acrylic carry risks including fire, fumes and injury. You are responsible for using appropriate equipment, ventilation, extraction and protective equipment, and for following your machine manufacturer’s guidance. Any cutting or laser settings we suggest are a starting point only — always test on offcuts.

8. Intellectual property

All content on this site — including text, photography, graphics and layout — is owned by us or our licensors and may not be copied or reused without written permission.

9. Liability

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you buy as a consumer.

Subject to that, and to the extent permitted by law:

  • Our liability is limited to the replacement or refund of the material supplied.
  • We are not liable for labour, installation costs, consequential loss, loss of profit, loss of production time, or any indirect damages arising from the use of our products — including the cost of other materials processed alongside ours.

Where you acquire goods for the purposes of a business, you agree that the Consumer Guarantees Act does not apply.

10. Privacy

We handle personal information in line with our Privacy Policy and the Privacy Act 2020.

11. Governing law

These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction.

12. Contact

The Laser Shop Limited t/a Acrylix (NZBN 9429049212532)
hello@acrylix.co.nz

Last updated: 24 July 2026