Refund policy

Returns — change of mind

We accept change-of-mind returns within 30 days of delivery on sheets that are uncut, unused, and in their original condition and packaging with protective masking intact.

To start a return, email hello@acrylix.co.nz with your order number and reason. Please don’t send anything back before contacting us.

• Return postage is paid by you.
• We refund the purchase price of the returned goods and the original shipping charge, less a handling fee of 5% of the order value.
• Refunds are processed to your original payment method within 5 business days of us receiving and inspecting the returned goods.

What we can’t accept for change-of-mind returns

• Custom-cut, custom-fabricated and made-to-order products
• Sheets that have been cut, engraved, drilled, machined, printed, thermoformed or otherwise modified
• Sample packs

Custom and made-to-order products can only be returned if they were incorrectly supplied or have a manufacturing defect.

Please inspect your order before any cutting, machining, printing, engraving, thermoforming or installation. Material that has been processed or installed is deemed accepted and cannot then be claimed as defective.

Faulty goods

If a product is faulty, not as described, or doesn’t do what it’s supposed to, you’re entitled to a repair, replacement or refund under the Consumer Guarantees Act 1993.

The 5% handling fee and the return-postage rule above do not apply to faulty goods — if the fault is ours, we cover the cost of returning it and refund you in full.

Damaged or incorrect deliveries: email us within 7 days of delivery with your order number and photos of the packaging and product, and we’ll arrange a replacement or refund at no cost to you.