Shipping policy

Where we ship

We ship New Zealand–wide, including rural delivery addresses.

We can also ship internationally, but by quote only — international orders can’t be placed through the checkout. Email hello@acrylix.co.nz with the products, quantities and your delivery address and we’ll quote freight before you commit.

Dispatch times

Orders are picked, packed and dispatched from our Auckland workshop within 24 hours on business days. Orders placed on weekends or public holidays are dispatched the next business day. Custom-cut orders are dispatched according to the lead time confirmed with your quote.

Delivery times

Once dispatched, delivery typically takes 1–4 working days, location dependent. Rural deliveries may take an additional working day. These are courier estimates, not guarantees, and we aren’t responsible for delays once a parcel is in the courier network.

Shipping costs

  • Sample packs ship for a flat $5 anywhere in New Zealand.
  • All other orders: shipping is calculated at checkout based on your delivery address and order size — the exact cost is always shown before you pay.
  • Rural addresses may incur a small rural delivery surcharge, shown at checkout.
  • International freight is quoted individually before your order is confirmed.

All prices are in New Zealand dollars and include GST. A GST invoice is issued with every order.

Tracking

You’ll receive a confirmation email when your order is dispatched, including tracking details where available.

Damaged or incorrect deliveries

Acrylic is fragile and we pack it carefully, but transit damage can happen. If your order arrives damaged, or you receive the wrong item, email hello@acrylix.co.nz within 7 days of delivery with your order number and photos of the packaging and the product. We’ll arrange a replacement or refund at no cost to you.

Please inspect your order on arrival and before any cutting, machining, printing, engraving, thermoforming or installation. Material that has been processed or installed is deemed accepted and cannot then be claimed as defective.

Returns — change of mind

We accept change-of-mind returns within 30 days of delivery on sheets that are uncut, unused, and in their original condition and packaging with protective masking intact.

To start a return, email hello@acrylix.co.nz with your order number and reason. Please don’t send anything back before contacting us.

  • Return postage is paid by you.
  • We refund the purchase price of the returned goods and the original shipping charge, less a handling fee of 5% of the order value.
  • Refunds are processed to your original payment method within 5 business days of us receiving and inspecting the returned goods.

What we ca